📦 Returns Address
Sydney, Australia
Level 1, 457-459 Elizabeth Street
Surry Hills, NSW 2010
Level 1, 457-459 Elizabeth Street
Surry Hills, NSW 2010
⏰ Client Service Hours
Mon-Fri: 8:30 – 20:00
Sat-Sun: 10:00 – 18:00
Sydney Time (AEST/AEDT)
Sat-Sun: 10:00 – 18:00
Sydney Time (AEST/AEDT)
💬 Get in Touch
Get in Touch
We’re Here to Help
Whether you have a question about sizing, materials, orders, shipping, or returns, our team is here to assist you.
We aim to respond to all enquiries within 24 hours during our business hours. If you contact us over the weekend or on a public holiday, we’ll reply as soon as possible on the next business day.
Before contacting us, you may find the answer in our FAQ section, where we’ve answered many of the most common questions.
For order enquiries, including returns or exchanges, please include your order number to help us assist you more quickly.
Thank you for choosing DUC DORÉ. We look forward to assisting you.
We aim to respond to all enquiries within 24 hours during our business hours. If you contact us over the weekend or on a public holiday, we’ll reply as soon as possible on the next business day.
Before contacting us, you may find the answer in our FAQ section, where we’ve answered many of the most common questions.
For order enquiries, including returns or exchanges, please include your order number to help us assist you more quickly.
Thank you for choosing DUC DORÉ. We look forward to assisting you.
Frequently Asked Questions
1. Shipping
Q: How long does shipping take?
Q: How long does shipping take?
Delivery typically takes 5–15 business days. Once your order has been dispatched, you’ll receive a tracking number to follow your delivery every step of the way.
2. Returns
Q: What is your return policy?
Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached.
3. Exchanges
Q: Do you offer exchanges?
Q: Do you offer exchanges?
Yes. We offer exchanges within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached. Please contact us before returning your item so that we can assist you with the exchange process.
4. Order Tracking
Q: How can I track my order?
Q: How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number.
5. Materials
Q: What materials are your knitwear made from?
Q: What materials are your knitwear made from?
Our knitwear is crafted using carefully selected premium yarns, chosen for their exceptional softness, comfort, and durability.
6. Care
Q: How should I care for my knitwear?
Q: How should I care for my knitwear?
Please follow the care instructions on the garment label. Hand washing or professional dry cleaning is recommended for most knitwear.
7. Contact
Q: How can I contact customer support?
Q: How can I contact customer support?
You can contact us via the contact form, email, or WhatsApp. We aim to respond within 24 business hours.
8. Payment
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We accept major credit and debit cards through our secure checkout.
